At Wear Basics, we are dedicated to making your experience as simple and sustainable as our essential products. We strive to deliver high-quality, timeless basics—including Clothing, Dresses, Leggings, Socks, and Tshirts—right to your doorstep, with a returns process that’s straightforward and respectful of your time.

Shipping Information

We ship globally, excluding some parts of Asia and remote regions. All orders are processed within 1-2 business days before shipping.

Shipping Options:

  • Standard Shipping: Shipped via DHL or FedEx. Delivery within 10-15 business days after shipment. Shipping fee: $12.95.
  • Free Shipping: Available on orders over $50, shipped via EMS. Delivery within 15-25 business days after shipment.

Once your order ships, you will receive a confirmation email with tracking information so you can follow your package every step of the way.

Returns & Exchanges Policy

We want you to love every Wear Basics item you order. If something isn’t quite right, we offer returns and exchanges within 15 days of your order’s delivery date.

To be eligible for a return or exchange, items must be unworn, unwashed, and in original condition with all tags attached.

Please note: For health and hygiene reasons, we cannot accept returns or exchanges on Socks unless they are defective or we sent the incorrect item. This policy aligns with industry standards to ensure everyone’s safety.

How to Return or Exchange an Item

  1. Contact Us: Email us at [email protected] within 15 days of receiving your order. Use the email template below to help us assist you faster.
  2. Wait for Instructions: We’ll respond within 2 business days with a Returns Authorization Number and the shipping address. Please do not return anything without this number.
  3. Ship the Item: Pack the item securely and ship it to the address we provide. We recommend using a trackable method—you are responsible for the return until it reaches us.
  4. Processing: Once received and inspected, we’ll process your refund or exchange promptly.

Refund Timelines & Methods

We process returns within 5-7 business days of receiving them. Refunds are issued to the original payment method (Visa, MasterCard, JCB, or PayPal). Please note that shipping costs are non-refundable.

After processing, allow 5-10 business days for the refund to appear on your statement, depending on your financial institution.

For exchanges, we cover standard shipping to send your new item.

Return/Exchange Request Email Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Hello Wear Basics Team,

I would like to request a [return / exchange] for an item from my recent order, Order #[Your Order Number].

Name: [Your Full Name]

Email Address: [Your Email Address]

Item for Return/Exchange:

  • Product Name: [e.g., Organic Cotton Tshirt]
  • Size: [e.g., M]
  • Color: [e.g., Heather Grey]
  • Reason: [e.g., Too large / Defective / etc.]

I have confirmed that the item is unworn, unwashed, and has all original tags attached.

Please provide me with the next steps and your returns address.

Thank you,

[Your Name]

We value your trust in Wear Basics and are committed to making your experience positive, sustainable, and simple—from order to delivery, and beyond.

Thank you for being part of our community.

The Wear Basics Team