Welcome to Wear Basics! We’re here to make your sustainable shopping experience simple and enjoyable. Below you’ll find answers to our most commonly asked questions about our products, shipping, returns, and more. Can’t find what you’re looking for? Feel free to reach out to us at [email protected].

Products & Materials

What makes your clothing sustainable?
At Wear Basics, we’re committed to eco-friendly fashion. Our products are made from sustainable materials and produced through ethical manufacturing processes. We focus on creating timeless essentials that reduce fast fashion waste.
What clothing items do you offer?
We specialize in everyday sustainable essentials including Dresses, Leggings, Socks, and Tshirts – all designed to be versatile, comfortable, and planet-friendly.
How should I care for my Wear Basics items?
To maximize the life of your sustainable garments, we recommend washing in cold water and line drying when possible. Specific care instructions can be found on each product’s label.

Ordering & Payment

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and secure checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect your personal and payment information. Your data security is our priority.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number. You can use this number to follow your package’s journey to your doorstep.

Shipping & Delivery

Where do you ship?
We proudly offer worldwide shipping to most countries! However, we’re currently unable to deliver to certain parts of Asia and a limited number of remote regions. If you have questions about your specific location, please contact us.
What are your shipping options and timelines?
We offer two shipping methods:
• Standard Shipping ($12.95) via DHL or FedEx: 10-15 business days after dispatch
• Free Shipping on orders over $50 via EMS: 15-25 business days after dispatch
Please note: order processing takes 1-2 business days before shipment.
Do you offer eco-friendly shipping?
Yes! We partner with carriers who prioritize eco-efficient logistics where possible, aligning with our commitment to sustainability throughout the entire process—from production to delivery.

Returns & Exchanges

What is your return policy?
We want you to love your Wear Basics items. If you’re not completely satisfied, you can return unworn items in their original packaging within 15 days of receipt. Please visit our Returns & Refunds page for complete details.
How do I initiate a return?
To start a return, please email us at [email protected] with your order number and reason for return. Our team will guide you through the simple process.
When will I receive my refund?
Once we receive your returned items, we’ll process your refund within 5-7 business days. The timing for the refund to appear in your account will depend on your payment method and financial institution.

Account & Support

How can I contact customer service?
Our friendly support team is happy to help! Email us at [email protected] with any questions or concerns. We typically respond within 24 hours.
Where is Wear Basics located?
Our operations are based at 2457 West Virginia Avenue, Greenfield Ctr., US 12833, but we serve customers across the globe with our sustainable essentials.

Thank you for choosing Wear Basics – where simple, sustainable fashion is for everyone.